Values & Philosophy
We serve the translation needs of our customers by investing in innovative services to exceed their expectations
In order to deliver on its philosophy of “Serving our clients with the best people and latest technology,” Intertranslations’ four core values are:
PEOPLE CENTRIC : At Intertranslations, we recognise that our employees are our greatest strength.
• High quality solutions and exceptional performance can only be delivered by outstanding professionals. The company owes its dramatic growth and reputation to its personnel, who have earned the confidence and trust of companies worldwide
• We are dedicated to delivering nothing less than the highest level of performance and we strive to achieve this daily.
CUSTOMER SERVICE Our policy is simple – adapt fully to our customers’ requirements and deliver translations that exceed their standards.
• Aim to achieve excellence as the customer relationship evolves
• Remain flexible to fit to our clients’ demands
• Always follow a stringent quality process
• Listen, respond and implement our customer’s feedback promptly
• Offer a dedicated team headed by an Account Manager and a Project Manager to ensure this level of service.
TECHNOLOGICALLY INNOVATIVE Continually improve our infrastructure and resources
• Maintain scalability of solutions to handle increasing demands
• Leverage technology to our customer’s benefit
• Utilise translation memories, CAT tools and terminology/glossary databases across every industry to ensure exceptional services.
FOCUS ON THE FUTURE Our goal is to build long-term relationships with our clients by offering custom-made solutions and continuous growth to match each one’s specific needs.
• We offer customized solutions and we treat each customer as a partner, aiming for excellence in any project we deliver
• We self-evaluate and maintain constant communication in order to foster a continued collaboration
• We offer a performance level that guarantees excellence and defines us and our business relationships.