1. Seasoned subject matter experts

• Strict selection process for choosing pharmaceutical translators to ensure that we assign your project to the best team.
• Ongoing training is crucial as regulations evolve; we help translators stay updated to guarantee the precision of your translations.
• Expert project managers and translation and localization consultants who know how to communicate your requirements to the translation team.
• Continuous evaluation – we keep track of the feedback received from clients and we work together with the translators to improve the translation.

2. Quality control

• We adhere to the ISO 17100:2015 certification, ensuring that our core processes and resources comply with translation industry standards, guaranteeing the quality of your translations.

3. Translation Management System

For streamlined and efficient language solutions, we use:

• Computer-Assisted Translation (CAT) tools: We employ CAT tools throughout our translation process, ensuring consistent terminology across your documents and boosting the productivity of our pharmaceutical and medical translators.
• Client translation memories: Upon client approval, we integrate the translation into their dedicated memory bank. This resource becomes invaluable for upcoming projects, leveraging past translations to maintain consistency across texts. Utilizing previously translated content not only ensures coherence but also leads to cost savings through discounts on recurring text segments, gradually reducing overall translation expenses.
• Individual client glossaries: Each client receives a personalized glossary, with their preferred terms or regulatory requirements. These glossaries are seamlessly integrated into our CAT tools, ensuring uniformity and precision across the translation process.
• Global glossaries: Our system includes glossaries sourced from the Good Manufacturing Practice, European Pharmacopoeia, United States Pharmacopeia, European Medicines Agency, and MedDRA. These readily accessible glossaries empower translators with approved terminology directly within their projects, ensuring adherence to authorized language standards.

• Project-specific translation memories: We create translation memories based on the specifics of each project like whether for centralized or mutual recognition projects.
• Effective time management: Our system constantly tracks translators’ progress in real-time to prevent any delays in delivering your translations.
• Clear records: With all data securely stored within our system, you can effectively showcase compliance to regulatory authorities. Our records meticulously display the adherence to rigorous quality standards throughout the translation process, guaranteeing accuracy and complying with the industry requirements.
• Automated workflow: Upon completion of each project phase, the document seamlessly proceeds to the next contributor automatically. This automated workflow not only saves time but also ensures optimum efficiency in the process.
• Effortless client approval: Our system allows clients to review translations directly, streamlining the process. Approved changes are seamlessly integrated, eliminating the need for a separate team to upload them afterwards.
• Stringent security measures: Our secure internal system prohibits the use of email for external file transfers, ensuring absolute confidentiality and safeguarding our clients’ privacy. Additionally, we implement restrictions to control translator access, preventing the download of your confidential files. All data remains exclusively within our system, and it’s these robust security measures that allow us to be ISO 27001:2013 certified.

Regulatory Submissions:

Pharmacovigilance and Safety Documents:

Quality Assurance and Manufacturing Documents:

Patient Information:

Scientific and Technical Documents:

Legal and Compliance Documents:

Quality Control and Assurance Documents:

Marketing and Promotional Materials:

Training Materials: