Quality

We guarantee, with international cerifications the safety of your data.

Quality

Intertranslations is a worldwide leader in quality and data safety certifications

Intertranslations holds a number of quality and data safety certifications awarded by international organizations that differentiate it globally.

• ISO 17100:2015
• ISO/IEC 27001:2013
• ISO 9001:2008
• EN 15038:2006

Certifications

Intertranslations holds a number of quality and data safety certifications awarded by international organizations which distinguish us in the global market.

Privacy – Policy

PERSONAL DATA PROTECTION POLICY

Intertranslations respects your concerns about issues relating to your personal data. The safety of your data is of prime importance to Intertranslations, which is fully in compliance with the European Union’s legislation (General Data Protection Regulation No 2016/679).

As a Controller, Intertranslations processes personal data only to the extent permitted by the law, and in accordance with the conditions laid down by the law.

Α. What is ‘personal data’?

The term ‘personal data’ refers to information relating to natural persons, such as first name and surname, postal address, email address, telephone number, etc., which may be used to specify the identity of a customer, visitor and/or user of Electronic Services, hereinafter referred to as ‘Personal Data’.

Β. What constitutes ‘processing’?

The term ‘processing’ covers a wide range of operations that are performed on personal data, whether or not by automated means. It includes collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.

  1. Principals governing processing

In Intertranslations, complying fully with the current Legal Framework of Data Protection, we process personal data according to the applicable basic principles. In this framework, we ensure that the personal data:

  1. a) is processed lawfully and fairly in a transparent method in relation to data subjects.
  2. b) is collected for specific, explicit and lawful purposes and it is not further processed in a method which is incompatible with such purposes.
  3. c) is appropriate, relevant and restricted to the necessary extent for the purposes for which it is processed.
  4. d) is precise and updated.
  5. e) is processed in a method that guarantees the appropriate safety of personal data, among which its protection from unauthorized or illegal processing and accidental loss, destruction or deterioration, by taking appropriate technical and organizational measures.
  6. f) is not transferred to a country or territory outside the European Economic Area, unless such country or territory ensures adequate level of protection of rights and freedoms of the Data subjects in relation to the processing of personal data or such transfers are subject to appropriate guarantees or fulfil other special conditions set out by the applicable legislation.
  1. Which data are we processing?

In order to provide you with our services, we may ask you to provide your personal identification and contact data (such as customer name, company address and details, email address and telephone number).  This data is collected only if you voluntarily choose to provide it, either by sending us an email or by having a telephone communication with us. This is done so that we can provide you with the information you need about our services and so that we can serve you in the best possible way.

Any personal data or identifiers that are entered by a customer in the offer form are protected by our firm’s confidentiality and non-disclosure policy.

Financial information – this consists of details necessary to carry out financial / banking transactions and may include: credit or debit card details.

Transactions Information – this consists of detailed information on payments you have made.

Technological information – this consists of technical information on the browser or device and may include: the type/model of your device, the Internet Protocol (IP) address, details of your connection, type and version of your browser, time zone setting and geographical location details.

Information which is necessary for the fulfilment of obligations of Intertranslations before tax authorities, social security funds and bodies for the protection and benefits to employees and unemployed persons such as tax identification number and social security registration number.

Information necessary for the payment of the remuneration of the employee (bank account, number of days and hours of work/leave, reasons for leave, medical certificates in the case of sick, pregnancy or maternity leave)

Information on the education and professional experience of the employee or the partner (e.g. previous work experience, years of professional experience, academic titles, certifications on knowledge of foreign languages)

Details on the human resources management (performance evaluation, goals achievement)

Intertranslations does not pursue the collection of personal data that reveal racial origin, political opinions, religious or philosophical convictions or trade union membership or genetic or biometric data with the sole purpose of unique identification of a natural person, data relating to health or data relating to the sexual life or sexual orientation of a natural person.

The personal data collected is only used for the purpose described above and stored in safe information systems and databases.

  1. Cookies and Website Privacy Practices

Cookies

During your browsing at the page www.intertranslations.gr of the company Intertranslations SA, we use automated procedures for the provision of advertising content based on your interests and needs. We indicate below in detail these procedures, which concern anonymous details collected for advertising purposes.

Google Analytics : It is a code which is installed in the site and assists us in viewing the entire activity of the users in the page, from their entry in the site www.intertranslations.gr until the completion of an order.

Remarketing

Affiliate: It is a code which is installed in the site and assists us in providing the users with a specific advertising material, depending on the behaviour they have in the site.

Interconnection of Google Ads with the website: It is a code installed in the site which creates the interconnection between the website and the advertising platform Google Ads. This code is used for the creation of remarketing lists, that is, of lists of users who have a certain behaviour in the site, in order to receive more targeted advertising spots according to their needs/behaviour.

Newsletters: This website provides the user with the ability of registration in mailing lists in order to receive the Newsletters of our company. The user retains the right to be deleted from the relevant lists at any time. If you wish to receive newsletters, the acceptance of the terms is mandatory.

Information on Cookies

“Cookies” are small files with information which a website stores in a user’s computer, so that each time the user is connected to the website, the latter to be able to retrieve such information and offer the user services related to them.

Cookies may improve the browsing experience, allowing sites to remember your preferences or by giving you the ability to avoid connection each time you visit certain sites. A typical example of such information is the preferences of the user in a website, as they are stated from the choices made by the user in this particular website (e.g. selection of specific “buttons”, searches, advertisements, etc.).

If you don’t want the websites to store cookies in your computer, you may exclude them. You may also set for which websites you want cookies to be excluded. The exclusion of cookies may not allow the correct display of certain pages or you may receive a message from a website which informs you that in order to view it correctly, you must accept the cookies.

In the webpage www.intertranslations.gr of the company Intertranslations S.A., we use cookies for the best possible operation of the website, your correct browsing, connection and transfer in the pages, as well as for the provision of advertising content based on your interests and needs. Also, cookies are used in order to analyze the way visitors use our website, their method of browsing or if they face a particular problem, in order to fix it. All information collected by these cookies is anonymous and it is only used in order to improve the structure and content of the website. Below, we indicate in detail the cookies that we use:

Cookies categories

Advertising cookies: They proceed to the collection of data which allow to display advertisements depending on the preferences and needs of the visitors. These cookies also allows us to measure the performance of our advertising activities.

Targeting Cookies: They allow to the cooperating with us advertising companies to rank users according to their interests and to display relevant advertisements in third websites. They operate by determining the browser and the device from which a user is connected to the internet.

Performance Cookies: They allow us to measure the number of visitors of our website, as well as the origin and type of device from which the user has visited our website, in order to improve its performance. The information collected by these cookies are aggregate and anonymous.

Absolutely necessary cookies: They are necessary for the operation of the website and they can not be deactivated. They are usually installed after your own activities, which are equivalent to a request for services, such as the setting of your preferences for privacy, your connection or filling in of forms.

The ability to accept or not accept the above cookies (except for absolutely necessary cookies) is provided, in a message appearing during your browsing at the page  www.intertranslations.gr  . In case of non-acceptance, all the above cookies are deactivated (except for the absolutely necessary cookies).

  1. Which legal bases support data processing?

The processing of data is legitimately justified by at least one of the following legal bases:

  • Contract: the processing is necessary for the performance of an employment contract of an employee in Intertranslations or a service agreement or any other agreement in which Intertranslations is a contracting party.
  • Legal obligation: processing is necessary in order to comply with the obligations imposed to us by the law (obligations from employment agreements are not included). For example, we have the legal obligation to collect and notify tax authorities of the data of employees.
  • Legitimate interests: processing is necessary for the pursue of the legitimate interests of Intertranslations or a third party, unless the interest of the employee prevails towards these interests.
  • Vital interests: processing is necessary for the protection of the life or other vital interests of a person.
  • Obligation or right on the basis of labour law and social security and social protection law: processing of special categories of data of the Employee is necessary for the performance of obligations and the exercise of specific rights of the Employee or the Company in the sector of labour law and social security and social protection law, under the conditions set out by the law.
  • For the establishment, exercise or defence of legal claims: processing is based on our right to pursue the satisfaction of legal claims.
  • Evaluation of work capacity: processing is necessary for the evaluation of work capacity of the employee or of our partners.
  • Consent: in the cases required by the law, or where no other legal basis applies, Intertranslations shall lawfully process the data following a written consent by the data subject. Consent shall be provided after the Employee has been informed. The Employee shall be able to choose freely and voluntarily to provide its consent and it shall be able to withdraw it at any time without negative consequences.
  1. Transfer of data to third parties

Besides Intertranslations, we may transfer the data necessary for the purposes of the relevant processing to the following categories of recipients:

–           to third parties providing services to us,

–           to national or international regulatory, tax or other authorities or public organization or courts, where required pursuant to a law or regulation or upon their order,

–           to clients and/or partners, where it is required for the communication, management of relationships and execution of transactions requested,

–           to third parties conducting audits on us in the framework of our regulatory obligations or obligations arising from the applicable legislation.

 

  1. What are your rights and how can you exercise them?

Under the provisions of the General Data Protection Regulation, No 679/2016/ΕU, you have the following rights:

  • Right of Access

You have the right to obtain a copy of your personal data that is being processed by us. If you request additional copies, Intertranslations may charge a reasonable fee for administrative costs. If you submit your request electronically, the information will be provided to you electronically. The full exercise of your right includes the information provided to you in this policy.
If you consider, once you have reviewed your personal data, that it is inaccurate or incomplete, you may ask for it to be amended by exercising your ‘right to rectification’ of your personal data.

  • Right to rectification

If you consider that the personal data processed by Ιntertranslations on your behalf is inaccurate, you have the right to ask for it to be amended respectively. Taking into account the purposes of the processing carried out by Ιntertranslations, where it is considered that the personal data stored is incomplete, you have the right to ask for them to be completed by providing a supplementary statement. If the rectification you are requesting requires the verification of your identity, Ιntertranslations may request from you to provide additional information necessary in order to verify your identity, or for the verification of the details for which you are requesting rectification. You may update your personal details, where necessary, by sending an email to our email address.

  • Right to erasure (‘right to be forgotten’)

You have the right to request the erasure of the processing of your personal data, if: (a) the personal data is no longer necessary in relation to the purposes for which it was collected, or (b) it is being processed in a way other than that for which it was collected, or (c) you withdraw your consent to the processing and there is no other legal ground for processing, or (d) if it is considered that your personal data has been unlawfully processed or if the processing of your personal data is not in accordance with the Regulation in any other way. If you have objections to the processing of your personal data, please send us an email to the address info@intertranslations.com , explaining, according to the above, the reason or reasons for which you consider that Ιntertranslations must erase your personal data. Ιntertranslations will examine your request and the reasons on which it is based and will send you a reasoned reply within a reasonable period of time. While the above reply is pending, you may submit a reasoned request to Ιntertranslations for the restriction of processing of your personal data.

  • Right to restriction of processing

You have the right to request the restriction of processing of your personal data where one of the following applies: (a) where you are contesting the accuracy of your personal data, for a period enabling Ιntertranslations, as the controller, to verify the accuracy of your personal data,
(b) where the processing is unlawful and you would like the use of your personal data to be restricted, rather than erased, (c) where Ιntertranslations, as the controller, no longer needs your personal data for the purposes of the processing, but this data is requested from you for the establishment, exercise or defence of legal claims, (d) where you have objections to the processing for reasons related to a particular situation of yours, where the processing is based on the legitimate interest of the controller or a third party, pending verification of whether the legitimate grounds of the controller override your grounds. Where the processing has been restricted in accordance with the above, the personal data in question, apart from storage, shall only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. If you wish to exercise the right of restriction of processing, please state which of the above cases applies to you. Ιntertranslations will examine your request and will reply to you within a reasonable period of time.

  • Right to object.

You have the right to object to the processing of your Personal Data in the following cases: (a) where the processing is necessary for the purposes of the legitimate interests being pursued by Ιntertranslations as the controller or a third party, on grounds relating to a particular situation of yours. In such a case, Ιntertranslations, as the controller, shall no longer process your personal data unless it demonstrates compelling legitimate grounds for the processing which override your interests, rights or freedoms or for the establishment, exercise or defence of legal claims. (b) Where your personal data is processed for direct marketing purposes, you have the right to object at any time to it being processed for such marketing, including profiling to the extent that it is related to such direct marketing. Where you object to the processing for direct marketing purposes, your personal data shall no longer be processed for such purposes.
(c) Where your personal data is processed for scientific or historical research purposes or statistical purposes, you have a right to object, on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out in the public interest. If you wish to exercise the right of objection to processing, please state which of the above cases applies to you. Ιntertranslations will examine your request and will reply to you within a reasonable period of time.

  • Right to withdraw consent.

Where the processing of your personal data is based on your consent, you have the right to withdraw such consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on the consent prior to its withdrawal. If you withdraw your consent to the processing of your personal data and there is no other legal ground for processing, Ιntertranslations shall cease the processing of such data. If you wish to exercise the right to withdraw your consent to the processing of your personal data, please state specifically the processing for which you have given consent that you now wish to withdraw. Ιntertranslations will examine your request and will reply to you within a reasonable period of time.

  • Right to data portability.

You have the right to receive the personal data concerning you, which you have provided, in a structured, commonly used and machine-readable format, and the right to transmit such data to another controller, where: the processing is based on your consent or where the processing is necessary for the performance of the contract to which you are a contracting party, and the processing is carried out by automated means and on the condition that there is no adverse effect on the rights or freedoms of others. When exercising the right of portability of data in accordance with the above, you have the right to have your personal data transmitted directly to another controller, where technically feasible. The right to portability shall be exercised without prejudice to Article 17 of the GDPR (‘right to erasure’). The right in question does not apply to the processing necessary for the performance of a task carried out in the public interest or upon the exercise of official authority vested in Intertranslations, as the controller. If you would like to exercise this right, please state specifically whether you would like to receive your personal data or you would like us to transfer such data to another controller. In the latter case, please give full details of the controller to which you would like to have your data transferred. Ιntertranslations will examine your request and will reply to you within a reasonable period of time. Ιntertranslations has the right to refuse requests that are manifestly unfounded or excessive, in particular because of their repetitive character.

Pursuant to the regulation in force, in addition to your rights set out above, you are also entitled to lodge a complaint with the relevant supervisory authority [Hellenic Data Protection Authority, 1-3 Leoforos Kifissias, 115 23 Athens, tel. 210 6475600, email contact@dpa.gr ]

 

  1. Period of storage of data

Personal data is kept by Intertranslations for the period of time required for the performance of the purposes for which it was collected. Information relating to registration, offers for services, CVs and job applications of visitors to the webpage is stored until the date on which the contract between us ends or when the person to whom the data relates requests from us to erase its data pursuant to the relevant legislative provisions.

Intertranslations reserves the right to amend this policy. Any amendments shall be published promptly on our website.

  1. Contact details

Email address for Personal Data Protection issues: privacy@intertranslations.com

Data Security

In any case, we take the appropriate technical and organizational measures to ensure that your personal information is transferred, stored and processed in accordance with the appropriate security standards and procedures and in accordance with the terms of this Policy and the applicable data protection laws.

We have Trained our Personnel accordingly and we recognize the importance of protecting privacy and all your personal information.

Any partner who has access to the above information uses them to serve the above purposes only. We share the information you give us only in the ways described in this Policy and in accordance with your explicit and specific consent by type of processing that you can at any time and free to recall by contacting us.

Confidentiality

At Intertranslations we fully understand the importance of protecting our clients’ assets and information. Our translators, staff and other professionals adhere to strict confidentiality and impartiality clauses and are assessed and monitored during every project to ensure compliance. We are happy to sign Confidentiality Agreements and Non-Disclosure Agreements (NDA) with clients. We use dedicated Vendor and Customer Portals with encryption technology and running on secure servers (ftp), firewall (firewalls), and secure protocols HTTPS (HTTP in SSL). These portals incorporate advanced security policies and utilize anti-phishing and intrusion prevention techniques.

Ownership

This website is owned by:
Intertranslations S.A.

Registered Address:
Intertranslations S.A.
El. Venizelou 4 Kallithea
Athens 17676
Greece

Place of Registration:
Greece